Frequently Asked Questions (FAQs)

Shipping and Delivery

Local Delivery

We offer complimentary delivery for every order made on www.klynstore.com.Order(s) will be shipped from our warehouse in Singapore within 5-7 working days after you receive the order confirmation email.

You will receive tracking information and SMS notification from the courier on the day of delivery. Your order should reach you within 1-4 working days upon parcel pickup by the courier.
 
In the event whereby a failed delivery occurs, the courier will redeliver on the next working day (up to 3 redelivery attempts). In the event of multiple failed deliveries, the customer will have to bear the re-delivery fees of SGD$4.
 
If you have any queries, feel free to reach out to our friendly team at hello@klynstore.com 

International Delivery

All overseas parcels will be charged based on weight and country zones. Registered mail is compulsory for overseas parcels and automatically included in the total bill. International orders may take up to 3-4 weeks depending on your location. Please note that any associated duties or taxes are to be borne by the customer. Kindly note that top-ups will be further advised in the event of remote delivery locations.
Malaysia
 
For all Malaysia orders, standard tracked delivery starts from SGD$15. The total postage charges will be calculated upon confirmation and check-out. All Malaysia deliveries are fulfilled by Ninjavan or Qexpress. Your order should reach you in about 5 - 14 working days*, excluding customs clearance or other unforeseen circumstances.

Other international orders
 
For South East Asia: We do offer delivery to Indonesia, Vietnam and Philippines. Please contact us at info@klynstore.com for more information.
 
For all other international orders, kindly contact our team at info@klynstore.com for shipping rates.
 
If you have any questions or concerns about our shipping policy, please contact us at info@klynstore.com

I need help with my order!

I have already paid, but I forgot to apply my discount code.

Unfortunately, once an order has been placed and payment made, it is not possible to retroactively apply a discount code to that order. However, we would be happy to provide you with assistance in any way we can. If the discount code is still valid, you may be able to use it on a future purchase.
 
Please note that it is not possible to combine multiple discount codes during checkout. Only one discount code can be used at a time.
 
If you have any queries, feel free to reach out to our friendly team at hello@klynstore.com .

How do I change or cancel my order?

At THE KLYN STORE, we strive to provide efficient and timely service to our customers. In order to achieve this, we have a no-cancellation policy for orders placed on our website. Once an order has been placed on our website, it cannot be cancelled. This is due to the automated processing of orders and the fast turnaround time for shipping. We apologize for any inconvenience this may cause. Please see our Refund Policy page for more information.
 
If you have any queries, feel free to reach out to our friendly team at hello@klynstore.com .

My package tracking says it is delivered, but it's not here. Help!

THE KLYN STORE is responsible for each order during the time it is in transit until it is delivered to your specified delivery address. Once an order is delivered to your address and shows as delivered via carrier tracking information, responsibility for such an order passes to you. Should you have issues with an order that shows as delivered, please contact the carrier directly.
 
If you do not get any resolution, please reach out to our friendly team at hello@klynstore.com. Our customer service team will do their best to help.

How do I return my order?

At THE KLYN STORE, we are committed to customer satisfaction. Your customer experience is our priority, and our goal is to do everything we can to make yours a positive one.
 
We love feedback and might ask you a few questions to get a better understanding of what your experience was. We would also really appreciate it if you send us a photo of your product if it is damaged, unusable, or in any way below your expectation.
 
If you are not completely satisfied with your purchase, we offer a 14-day return policy for our products. Please see our Refund Policy page for more information.
 
If you have any queries, feel free to reach out to our friendly team at hello@klynstore.com .

Premium Laundry Detergent Sheets

What are laundry detergent sheets?

Eco-friendly liquidless detergent sheets that are all you need for clean, fresh and soft laundry. Harnessing nature's deep cleaning power, these sheets contain plant-derived solid enzymes which are activated in water to effectively remove tough stains and odors, while protecting your clothes and preventing discoloration. Lightweight, convenient and no more mess. You can also easily bring these sheets in your luggage for travel!

How to use?

Each pack comes with 50 sheets. Each sheet is perforated for easy tearing. You can use as much as or little as you need.
 
Recommended Dosage:
Half sheet: Regular load <6kg
One sheet: Large load 6-9kg
Two sheets: Heavily soiled/ Extra large load
 
Usage Instruction:
  1. Put clothes into washing machine or pail
  2. Take desired amount of detergent sheet(s)
  3. Place sheet(s) with clothes
  4. Start washing!

What are the ingredients in the Premium Laundry Detergent Sheets?

Fragrance-free
Sodium dodecyl sulfate (surfactant)*, Biodegradable Polyvinyl alcohol (Polymer)*, Aqua, Kolin, Glycerin*, Cocamidopropyl Betaine (surfactant)*, 2-Pyrrolidinone, 1-ethenyl-, polymer with 1-ethenyl-1H-imidazole (anti-dyeing), 4,4'-dichloro-2-hydroxydiphenyl ether (fungicide), Saponins, Sunflower seed oil, Tea seed oil, Citric acid, Protease
*Plant-derived
 
Cherry Blossom
Sodium dodecyl sulfate (surfactant)*, Biodegradable Polyvinyl alcohol (Polymer)*, Aqua, Kolin, Glycerin*, Cocamidopropyl Betaine (surfactant)*, 2-Pyrrolidinone, 1-ethenyl-, polymer with 1-ethenyl-1H-imidazole (anti-dyeing), 4,4'-dichloro-2-hydroxydiphenyl ether (fungicide), Saponins, Sunflower seed oil, Tea seed oil, Citric acid, Protease, Fragrance#
*Plant-derived
#Essential oils from top perfume companies in USA and Switzerland
 
Sodium dodecyl sulfate: A plant-derived softener that is created from coconut oil. This ingredient is the true magic behind KLYN’s cleaning power. So simple yet effective, this ingredient works hard behind the scenes to remove the stains off your clothes and linens. It creates a gentle lather that cleanses without damaging.
 
Biodegradable Polyvinyl alcohol: We use this ingredient to create the ingenious detergent sheets that are home to our tough cleaning agents. PVA is both colourless and odourless and as it is created from plants, it means that our easy-to-use sheets are completely non-toxic. Making it kind to you and the environment. The biodegradable sheets quickly dissolve in water to release the active cleaning agents so they can get to work rapidly on your laundry and leave no mess behind.
 
Tea seed oil: It is extracted from tea seeds. It contains natural saponins and makes an incredibly effective cleaner and degreaser. It is also less harsh on the skin for those who experience sensitivity and react to synthetic chemicals.
 
Citric acid: From its stain-fighting abilities to its fabric-brightening and pH-balancing properties, citric acid enhances the performance of our detergent sheets, and acts as a natural fabric softener while remaining eco-friendly and non-toxic.
 

Can you use the Premium Laundry Detergent Sheets for washing machine and handwash?

Definitely! Our Premium Laundry Detergent Sheets are suitable for top loader, front loader, high-efficiency washing machines, and also for handwash.

Why doesn't the Premium Laundry Detergent Sheets produce much suds (foam)?

The production of suds in contemporary laundry detergents is not indicative of their cleaning efficacy. To cater to High Efficiency (HE) washing machines, manufacturers advise the utilization of low-sudsing detergent variants that are designated as HE-compatible. At THE KLYN STORE, we employ a distinctive low-sudsing formulation that is both HE-compatible and effective for all other washing machines. Detergents that produce abundant suds often contain suds-producing agents that are not beneficial for cleaning power and are usually added for aesthetic purposes.
 
So yes, more suds (or more foam) does not equate to more cleaning power!

What fabrics can I use the Premium Laundry Detergent Sheets for?

Our Premium Laundry Detergent Sheets are suitable for most fabrics, including cotton, nylon, spandex. So yes, they are good for gym wear, baby clothes, underwear, bedsheets, etc.
 
However we recommend that customers follow the specific washing and detergent recommendations of each clothing manufacturer. For some fabric materials such as natural silk and wool, most manufacters usually recommend dry-cleaning or hand-washing with specific cleaners.

How effective is the Premium Laundry Detergent Sheets?

Our Premium Laundry Detergent Sheets contain 15x concentrated enzymatic cleaning power, effective to remove tough stains and odour. The sheets have great antibacterial and anti-dust mites properties. Our sheets are hypoallergenic, made from plant-derived ingredients, and contain no paraben, phosphates, phthalates and other harmful chemicals.

Are the Premium Laundry Detergent Sheets hypoallergenic and safe for babies and sensitive skin?

Yes, our Premium Laundry Detergent Sheets are hypoallergenic and safe for babies and pregnant women. Made from natural, plant-derived ingredients, these sheets are also safe for sensitive skin. Now you can handwash laundry without any worries!

What is the shelf life of the Premium Laundry Detergent Sheets?

As our Premium Laundry Detergent Sheets contain water-activated enzymes, it does have a shelf life of 2 years for 15x effective cleaning power. After 2 years, the sheets are still suitable for use, but the cleaning power may have reduced. Generally, we would recommend to use the laundry detergent sheets within 3 years from date of production (which can be found at the back of each pack). That is a much longer than the 6 to 12 months shelf life recommended for most leading-brand liquid and powder detergents.

Are the Premium Laundry Detergent Sheets septic safe?

Yes, our Premium Laundry Detergent Sheets are natural, biodegradable and safe for septic tanks and grey water. Hence it will not clog your septic system and do not contaminate groundwater.

Are the Premium Laundry Detergent Sheets safe for pets?

Yes, our Premium Laundry Detergent Sheets are safe for washing of pets' laundry. However, we do recommend using the Fragrance-free laundry detergent sheets as some pets may be sensitive to the scent of fragrance.

Bulk order

Do you offer bulk orders such as GroupBuys?

Yes we do! For orders of more than 20 packs of Premium Laundry Detergent Sheets to a single address, do contact our friendly sales team at hello@klynstore.com